Return & Refund Policy

Effective Date: 5MAY2026
Welcome to Ayur Herbal Products Store. We value your trust and strive to provide high-quality herbal and wellness products. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

Due to the nature of herbal, wellness, skincare, and consumable products, we only accept returns under the following conditions:

• The item received is damaged, defective, or incorrect.
• The product is unopened, unused, and in its original packaging.
• The return request is made within 7 days of delivery.

We do not accept returns for:

• Opened or used products
• Products damaged due to misuse or improper storage
• Items purchased during clearance or special sale promotions
• Personal care products once opened for hygiene and safety reasons

2. Damaged or Incorrect Products

If you receive a damaged, leaking, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Photos/videos of the product and packaging
• A brief description of the issue

After verification, we may offer:

• A replacement product
• Store credit
• A full or partial refund

3. Return Process

To request a return, contact our customer support team at:

Email: [your email address]
Phone/WhatsApp: [your contact number]

Once approved:

1. Securely pack the item in its original packaging.
2. Ship the product to the return address provided by our support team.
3. Customers may be responsible for return shipping charges unless the mistake was on our side.

4. Refund Policy

Approved refunds will be processed within 7–14 business days after receiving and inspecting the returned product.

Refunds will be issued through:

• Original payment method, or
• Bank transfer/store credit (depending on payment mode)

Shipping charges are non-refundable unless the return is due to our error.

5. Order Cancellation

• Orders can be canceled within 12 hours of placing the order.
• Once the order has been shipped, cancellation requests may not be accepted.

6. Non-Returnable Items

The following items are non-returnable:

• Opened herbal supplements
• Oils, creams, or powders that have been used
• Customized or special-order products
• Gift cards or promotional items

7. Contact Us

If you have any questions regarding this policy, please contact us:

Ayur Herbal Products Store
Email: ha7594914@gmail.com
Phone: +923143184571
Address: GOVT colony alqadoos town Okara

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Ayur Herbal Products Store reserves the right to refuse returns or refunds that do not meet the conditions stated above.